I would also begin an RMA dialogue now with Razer but also explain that you can't be without the laptop at the moment Is it absolutely imperative that you use that port? I'll suggest not using the port until such time you can do an RMA. I can provide any screenshots or information if necessary. I can't really RMA my laptop as I need it for daily work and would probably need to wait until the end of the semester to ship it off. Please help me out, any tips or suggestions are welcome. I don't know if this is a related problem. From sleep mode, the device manager list is refreshed and everything I uninstalled is back to normal (including the faulty driver). When I try to uninstall either "Intel USB 3.0 eXtensible Host Controller" or "USB Root Hub (xHCI)" my mouse (both external usb and pad) and keyboard stop working and I am forced to put the computer to sleep (only power button works). Also tried the "uninstall every USB device and let windows reinstall on reboot" method but can't really fully uninstall every driver. Under events it says that the device has failed to start. Under device managers, under USB controllers, it says "Unknown USB Device (Device Descriptor Request Failed)" and gives off error 43. The port that is not working is a "charging port," it gives zero power and of course, no response when plugging and unplugging USB devices All other USB ports are fine and running (2 others available) I even updated to windows 8.1 to see if that would change anything. I spent pretty much the whole day trying to fix it by trying to install/update/uninstall various usb drivers. Hello, my charging (not sure if this is what it's called, allows the port to charge say a phone while the laptop is in sleep mode) USB 3.0 port just stopped working today.
0 kommentar(er)
